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Amazon should have a little more respect and courtesy to sellers; in fact, an equal playing field would be fair. Powered by Discourse, best viewed with JavaScript enabled, Buyer claims item not received but shows delivered, https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. The seller forcefully and aggressively refused to give any assistance whatsoever, and because Hermes have marked it as delivered, eBay couldn't care less!. I suggest you delete all your listings until you have all the fundamentals of selling on Amazon down. Starting with advice to sellers. Once you have done that click on the Save button beneath that white box and the buyer will be unable to purchase anything else from you in the future and cause you any further aggravation. Having had problems with Hermes myself recently, it is quite possible that the buyer is telling the truth, and Hermes have delivered the parcel to completely the wrong address. You will also report this theft to Amazon and the UP Postal Inspectors for their protection and that any subsequent orders to them will be shipped with signature confirmation. You’ll receive the return shipping label credit on your monthly invoice. Case says waiting for buyer to respond. I have been a seller on Ebay for over 13 years and I just know when a seller is trying to use the system based on the correspondence they send. Edited by: first-rate-computers on Feb 3, 2016 10:14 AM. When a buyer claims that they did not receive a package, sellers need time and proper procedures, at least a lot more reliable and scam-resistant than the current ones; to investigate the matter; in fact sellers should be entitled to that. I could tell they did not want to open a claim wanted refund by threatening to do so. No one is asking amazon to blame buyers for postal mistakes, or lost packages. Not been in this situation before so any help really appreciated. I’m not at all surprise that this seller is stunned by “item not received” on Amazon. I would respond to the buyer letting them know you are going to have the USPS investigate the possible theft and will contact their local Post Office to see if the carrier can provide additional delivery information. eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will … posted 2008-Oct-17, 3:26 pm AEST edited 2008-Oct-17, 5:21 pm AEST. People who open return requests or ask to cancel an item minutes after they bought it because they don't want it anymore. Sell on Amazon. Since Amazon has become extremely popular in the past 5 or so years, I've seen an increase in "wishy washy buyers". It’s not up to the buyer to decide if they want SC . #ebay #ebaysupport #ebayhelp #ebayadvice I have been an ebayer since 2003. Then, inform the buyer that you will need time to followup on their claim by contacting the Postal Inspector to track the package and determine if any mistake has been made with the delivery, or how it was delivered. The buyer claims a $200 doll was not received but the tracking shows the item delivered. Tracking shown delivered over a month ago. Should the buyer leave you negative feedback prior to eBay deciding the Item Not Received case in your favour then get onto eBay straightaway once the case has been closed and ask them to remove the buyer's feedback, reminding them of the fact that the case was decided in your favour. In another forum thread, on the topic of buyer scams, Bigian13 said: Customer claimed they had not received their item but had ordered several items from other eBay sellers and they had all arrived. If you did then so long as the tracking proves that the item was successfully delivered to the address provided on the PayPal confirmation of payment e-mail the buyer will have no way of being able to win an Item Not Received case. What do I do? Tracked or not, people start to query late parcels long before 12 months. I hope ebay closed the case in your favour. But when Lewis studied feedback about the buyer, she got a … You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. because i am having the same problem with one of the buyers! Significantly Not As Described (SNAD). First they claimed they were unable to pay as they were off on holiday. Let the buyer know that you will refund in full if you are unable to locate the package. If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. So what happens now? The only way to do that is to have proper procedures for investigations; and to let both buyers and sellers know, that when something goes wrong, there will be delays for both – keep it fair, and real. If Hermes are involved, don't just assume that it is the buyer 'trying it on'. I asked for photos of the packaging and contents but received no reply. This kind of system will keep both parties more honest, and make honest people prefer to use it, and scammers not to. I mentioned the photo hermes took showing the item outside their apartment. Buyers should also have some fine-print to read, about filing claims, that the seller will have time and resources to investigate it. I've never used c & s. If it is true that you did not receive the package, in all honesty here. I had a similar one not long ago - Hermes marked as delivered, and put a photo of the package being dropped into a milbox as proof - trouble is that it wasn't my letterbox, and doesn't appear to be anywhere in my locality either ( I showed the pic to my Royal Mail postie and she didn't recognise it - and she has been delivering in the district for over 15 years, so knows every letterbox, mailbox and safe place). I provided evidence to show I had received no payment. Amazon will go through great lengths to side with claims from buyers regarding their package not being delivered to them, and they will do so without a fair investigative procedure for the seller, and timeframe to conduct it. Sorry this happened OP. Hope that helps! Finally, if you have not already done so use this link https:/offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin to access your Blocked Bidders Link and add the buyer's User ID to the large white box that appears on the screen. It was an expensive lesson you could have gotten for free if you’d done just a little research before listing. Whirlpool Enthusiast reference: whrl.pl/RbEXig. Advise the buyer to please be patient and cooperative if they are contacted by local law enforcement regarding theft, or the FBI regarding mail fraud; and/or if law enforcement questions their neighbors, private security officers, landlords, or local businesses for information and camera footage. Now obviously if the item arrives damage or not as described, that's a different story. Either there was a mistake, or a crime. MY SURPRISED WAS AMAZON THEY DON’T EVEN TRY TO HELP ME AND PROTECT ME AS SELLER THEY JUST REFUND THE BUYER I HAVE TRIED TO GET MY MONEY I CONNECTED AMAZON FEW TIMES ALSO I APPEALED THE CLAIM BUT NOTHING HELP ME AT ALL . In the email you received telling you the buyer's issue, select See request details. from October 2008; to December 2008; last updated – posted 2008-Dec-9, 1:49 am AEST posted 2008-Dec-9, 1:49 am AEST User #83462 1167 posts. Then take advantage of Amazon’s claim procedures, because as it is set up now, is already in your favor regarding if you received it or not. After this, eBay will step in. ref: whrl.pl/RbEXig. If you read the forums even a little bit before jumping into selling on Amazon, you would know this. Are they trying to scam me? I am almost certain I have been scammed. Apr 3, 2020 12:12:44 PM. VS_UK 2018-11-23 08:06:34 UTC #1. I had added the tracking number which said it was delivered. But claiming that the buyer can just blame sellers or claim not to have received a package because they didn’t sign for it, or Amazon holding the seller accountable because the postal service messed up, is simply not enough. If you ship with USPS, you can open a claim but that can take 30+ days, so it isn’t worth it. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . I think it would have worked. Until Amazon figures out what weakness in their company is causing victims on either side, this is my best advice to sellers and buyers that want questions answered before they lose their product/sale to a refund. The Australia Post site says it was delivered on January 8 and 10:14am. I do mine as soon as I send. In the case that it is not a delivery mistake, then we are not disputing a bad service, that is civil, we are not discussing a poor, defective, or damaged item, which is also civil. Do I reply with tracking information saying there is delivery proof/ photo and ask if I take this up with hermes?Thanks for any replies/ help. i have been seller for few years on ebay and other online websites and i never shipped item with signature even thought paypal was protect me since the tracking number show item delivered to the city, state and zipcode match the buyer confirmed address . eBay will then remove the negative feedback from your feedback history, along with the associated defect, and it will not have any damaging impact upon your selling account. Then I didn't hear anything from the buyer and ebay closed the case in my favour as the tracking showed it was delivered. Archive View Return to standard view. “Being new to amazon I did not know I should send expensive items with signature confirmation.”. With the tracking showing as delivered you should win any case. personally I think paypal is not fair ,destroy the foundation of the trade ,the agreement . Buyer claims he has not received it. The necklace was sold and delivered over A MONTH ago. The buyer emailed me saying that they did not receive their item and requested a refund. You will need the tracking number in order to win the case, as if the buyer escalates the matter to eBay in order to try and force a refund then in the absence of a tracking number proving successful delivery of the item then eBay will decide the case in the buyer's favour, in which case you'll lose both your money and the item. ice-cat. Guess this is a learning experience (expensive one). I wouldn't worry about it too much. I can not guarantee this, but I submit that there is a greater chance of the truth suddenly starting to easing out than pus from a gangrene; packages suddenly being ‘found’, and claims suddenly mysteriously being dropped. Have sent item using myhermes at beginning of this month. Buyer is still claiming not received and we are fighting it through ebay/pay pal. In future always add tracking to ebay prior to delivery. Item Not Received (INR). The buyer also opened an Item Not Received case. You can click the ‘Contact Seller Support’ link at the bottom of this email and report this buyer as a potential fraud buyer due to their non-delivery claim. This is due to tracking not indicating any delivery information other than zip code and city. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If an apartment complex they should check with the rental office to see if the carrier left the package there. When you posted the item did you enter the tracking number against the item in question on the Sold Items section of your All Selling page? If I get another A-Z i think i will loose the will to live. We’ll also automatically remove any negative and neutral feedback, defects, and open … Buyer Claim Item not received.. Ebay . So many people just jump into things without taking the time to read and learn and plan first. For example, under eBay’s money back guarantee a buyer is allowed to dispute a product if it is damaged, is not received, or is not as described in the listing. I've responded with dates, tracking number and photos of online details. Catherine Lewis was left out of pocket after selling a coat. Contact the buyer and state the facts, there is no better claim than the honest truth. … hi, can you please let me know what happened with the case? If a buyer falsely claims an item was “not as described,” we’ll reimburse your return shipping label cost up to $6 per return. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. Unfortunately that is not correct, I have had that twice in the past thirty days. Buyer claims item not received. Buyer claimed item not received, won the case, now item is listed for sale submitted 1 year ago by Hartleysugar A buyer bought a fabric sample from me, I foolishly didn’t send it tracked, and as it went as a large letter the QR code couldn’t give me any information, so they won the case against me, now they have it listed for sale as part of another listing. Scammers only congregate in areas with an unfair playing field, amazon should not provide for that. buyer paid 4$ for shipping and the item sent out via canada post regular mail , buyer claimed non received after 30 days and buyer won , paypal issued the full refund . Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). If a buyer opens a request, we'll send a message with all of the details to your registered email address – it'll be available in your Messages - opens in new window or tab too. Discussion in ' Online Marketplaces - eBay, Amazon, Etsy and more ' started by Hugo , Apr 20, 2011 . I got a case right now opened by the buyer claiming she didn't received the item. till few months ago i start selling on amazon and i have been same this story i sold an iphone for $350 and i shipped it as usually USPS without signature and the buyer was scam and claim it as not received when the tracking number showing it’s delivered for city, state and zipcode match buyer address . Sellers need time to determine that from a legal standpoint, and Amazon and their buyers need to get off their corporate high-horse and wait to see that the seller is not just as much a victim. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. My question is, can I do anything to try to stop this buyer from doing this to others? Buyer claimed to have not received item but actually did? The cheeky mare even opened a case against me!!! With ebay signature confirmation is not necessary, delivery confirmation is enough for them to favor on side of seller. Again, I appreciate the good info. Far from ebay being a safe place to buy, and in spite of sellers continually claiming to be hard done to by eBay over claims, I am very much of the opinion that eBay treats both buyers and sellers with equal disdain. In the event that you haven't entered the tracking number against the item in question go back and do it now. Not something the seller can be penalised for with the evidence provided? I would do this after reporting the potential theft with the USPS Postal Inspectors which you can do so through this link: If i deny the refund, as i have proof of delivery, what can i do if the buyer leaves negative feedback. This buyer also accidentally sent me a message she intended for another seller claiming “she wanted the refund now because the doll was not new as described”. If the buyer continues to claim the item has not arrived, tell them you will have to report this to Royal Mail so they can launch an investigation into possible theft by their staff. https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx. I sold an item, shipped ( which tracking says was delivered) , and left feedback for the buyer. Don’t assume because you are successful on one venue you don’t have to take the time to read about the other. read up on how to address these if you can accept the risks: https://sellercentral.amazon.com/forums/search.jspa?threadID=&ref_=xx_sfsrch_cont_sfsrch&q=tracking+delivered&objID=&userID=spoonyfork&dateRange=last90days&numResults=15. Amazon is not eBay. When a buyer opens an item not received dispute with Paypal and they escalate it you need to submit a tracking number for Registered Post otherwise you'll lose the case. I am too new to have this happen so I caved! Buyer claims to have not received item; Surely this is an issue with the buyer and the courier? They've just now opened a not received case. Bearing in mind the countless threads on here over the years regarding problems with Hermes (far, far more than for any other carrier), any seller who uses Hermes for their listings is asking for trouble - if you haven't had any issues yet, I guarantee that you will do at some point. Could it have been delivered to wrong address (I used address ebay gave me and went throught ebay packlink), could it have been left outside and stolen? Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. Thank you for taking the time to post. I did refund the customer. Sent a few items by a Click and Send satchel on January 3 (just tracking, no signature). I mentioned this to the buyer and they still claimed not to have recieved anything. Upload tracking to eBay. Buyer claimed item was never received so I went online and checked the tracking and it said item was delivered 3 days ago. This police report will then either be forwarded to the local precinct of where the criminal investigation will need to place, or in some cases investigators will travel to the area. Of course, having been ripped off in the past by buyers, i always use recorded delivery- when i went on the royal mail site to check her tracking number-hey presto, it was delivered the day after i posted it, & her signiture was there in black & white. i had a buyer last week, claimed not to have recieved an item. Any other suggestions to me for future expensive items would be welcome! ), {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. 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