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By: Harvard Business Review, Daniel Goleman, Annie McKee, Adam Waytz. “Empathy should be embedded into the entire organization,” writes Belinda Parmar in the Harvard Business Review. Hence, not only is empathy a fundamental business principle or customer experience tenet, it is also an asset and viable business investment. › Harvard Business Review: The Most (and Least) Empathetic Companies Harvard Business Review: The Most (and Least) Empathetic Companies In choosing where to invest their time and money, companies might be skeptical about investing in empathy as a skill to improve commercial success. Don't think of empathy as a soft skill. If so, which list? Empathy is a factor that can affect relationships and brings to reality what it means to fully understand the motivations and emotions of other people. The Global Empathy Index released by the Harvard Business Review consistently shows that the most empathetic companies, graded according to internal culture, CEO performance, ethics and social media presence, are also among the most commercially successful. Research by Daniel Goleman, a psychologist and coauthor of "Primal Leadership," has shown that emotional intelligence is a more powerful determinant of good leadership than technical competence, IQ, or vision. HBR’s 2016 Empathy Index evaluated global companies on their ability to retain high performers and create the kind of atmosphere that enables diverse teams to be successful. Big business is focused on bringing empathy to life. “There is nothing soft about it. It is a neutral data gathering tool that enables you to understand the human environment in business. The article says empathy “is more important to a successful business than it has ever been, correlating to growth, productivity, and earnings per employee.” While the article’s author, Belinda Parmar , the founder and leader of the company behind the “Empathy Index,” doesn’t share those correlations, she does share the 2016 list. Empathy can help business leaders in all sorts of situations, whether they’re looking for the next big idea, struggling to find a target market or simply looking for more ways to grow. Book Talk Link . Empathy curated by Harvard Business Review . Some companies have formal trainings on empathy in the workplace, bringing in experts or even culture firms to help cultivate a stronger understanding of what workplace empathy looks like … A HBR research reported that the top 10 most empathetic companies in the Global Empathy Index 2015 increased their financial value more than twice the bottom 100 and generated 50% more earnings. Managing the human side of work. This book title Empathy is a selection from the Harvard Business Review Emotional Intelligence Series. In 2016, Harvard Business Review published its list of “The Most (and Least) Empathetic Companies.” Look it up – is your business listed? Harvard Business Review collected multiple original articles about empathy and produced a book, offering others a … It is a hard skill that should be required from the board-room to the shop floor.” Outside the company, developing empathy can help you develop and market products and services for your customers.
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