Customer Service Representative Job Description. Average salaries for FedEx Customer Service Agent: £19,836 - £21,259. Service Agent. Explore career as Customer Service Representative: Explore career as Entry Level Insurance Agent: By creating a job alert, you agree to our, questions & answers about FedEx Logistics, Customer Service Representative salaries in Rockford, IL, Customer Service Representative salaries in Saint Joseph, MO, Customer Service Representative salaries in San Rafael, CA, Customer Service Representative salaries in Roseville, MN, Customer Service Representative salaries in York, PA, Customer Service Representative salaries in Juneau, AK, Maintain relationships with correspondent brokers, T&B, and other, Work closely with other internal staff and departments to deliver high level of, Responsible for coordination of the documentation required…, Provides accurate information and assistance to. Performs monetary transactions involving cash, credit cards and checks. High School degree/Equivalent. JOB DESCRIPTION Customer Services Agent January 2018 Customer Service Agent JOB SUMMARY To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of … 2. Locations: Beaumont, Texas. To handle claims in an equitable and legal manner; to provide technical direction to assistants; to support claims associates and management. Customer Service Agent Job Description Example. Now that's exciting. Clear All. Want to be a part of world's largest express-transportation company? Apply online instantly. Post now on job boards. Job Title: Customer Service Agent. Duties of a FedEx Office Sales Consultant. We have included below an example of Call Center Agent job description to provide guidance when drafting a great job description that will attract the top performers. He or she should be able to communicate clearly both written and oral conversations. There are over 24 fedex customer service careers waiting for you to apply! Customer Service Agent Vacancy In Fedex Express. An individual who falls into one of the categories above may provide a letter of recommendation from his employer(s) and/or criminal history report, with translation from the country where he resided. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. (These duties may be required in locations where import/export freight is being processed through customs. Position Purpose: Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface. 3. Previous clerical or customer service experience in a service environment or 18 months of experience as a Service Agent. 24 fedex customer service jobs available. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Customer Service Representative (CSR) Tasks. If you are a non - U.S. citizen, you must  provide your Alien or Admission Number and/or Permanent Resident Card for USPS clearance to be granted. (These duties may be required in locations where import/export freight is being processed through customs. What Does a Customer Service Agent Do? Job Title: Customer Service Agent Job Requisition Number: RC308772 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Beaumont, Texas Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. To perform administrative support functions necessary for efficient operations. FedEx refers to the people that staff its Office locations as Center Consultants and as the job title suggests, the company expects high standards of customer service and company knowledge from the people employed in … Working for a leader and innovator means you'll be part of a team delivering fast, time-definite, reliable service to satisfy a worldwide demand. View this and more full-time & part-time jobs in Erie, PA on Snagajob. HE or she should have the patience to handle complaints even handling tough unpleasant customers. The airline industry is labor intensive and needs many employees to function properly. (These duties may be required in locations where import/export freight is being processed through customs. Although pilots get a lot of attention when it comes to airlines jobs, there are numerous other jobs vital to an airline's success, including that of the customer service agent… Search job titles. by Job Title; Customer Service Representative Inter­views; Delivery Driver Inter­views; ... FedEx Customer Service Representative Reviews. Job Description Company: FedEx Services Job Title: Cargo Claims Agent Job Requisition Number: RC297586 Category: Customer Service Pay Type: Non-exempt Locations: Salt Lake City, Utah 84120 United States. Prepares manifests for international flights which include assembling manifests and all necessary paperwork for customs purposes. Package handlers may be rotated through various positions such as a Quality Assurance, Unloader, Loader, Facer, Scan Weight and Key etc. Postal Service clearance must have resided in the U.S. for at least 5 years prior to application date, unless the period for foreign residence was due to active duty in the U.S. uniformed military services; trailing spouse or dependent of someone working for the U.S. government (military or civilian); missionary; student attending school in a foreign country; Peace Corps participant; employee of a U.S. based employer/company or other extraordinary circumstances. Find Reviews Filter. The call center job description can be used by both job seekers and employers to provide a practical reference for the role of the call center agent, call center representative or customer service … To perform administrative support functions necessary for efficient operations. Description of Duties. Communicat… Apply to Customer Service Representative, Front End Associate, Recovery Agent and more! In addition, all applicants/employees must provide proof of citizenship or legal work status authorizing the individual to work in the United States. Good human relations and communication skills. With the right ‘can-do' attitude and skills, you can. Customer Service Agent - Part Time $18.83/Hour Job in San Rafael, CA - FedEx Apply for a FedEx Express ERIA SR CUSTOMER SERVICE AGENT NON DOT OFFICE ADMIN PT $15.69 AN HOUR job in Erie, PA. Job Title: *-* MFDA SR CUSTOMER SERVICE AGENT Job Requisition Number: RC273679 Category: Operations Job Family: FXE-US: Operations Time Type: Part Time Locations: Mansfield, Ohio. High school diploma/GED, one (1) year experience in revenue. 101 Customer Service Agent FedEx jobs available on Indeed.com. Working within an assigned area, this is more than just a driving job. However, irrespective of the above factors, all customer service agents perform customer service-related duties. There will be greater demand for customer support functions in general, but some employers may … Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. Job Description Company: FedEx Express LAC Job Title: LM007: Service Agent II Job Requisition Number: RC303456 Job Family: FXE-LAC: Service Agent Time Type: Full Time Locations: Av Maestros Campechanos 234 Campeche, Campeche 24095. Job Family: FXE-US: Operations. Airline Customer Service Agent Job Description. Service Assurance Agent Dec 2008 - Present FedEx Express - Cleveland/Middleburg Hts, Oh Responsibilities include administrative assistance to both Senior managers as well as ops managers beginning at CGFA then on to CLEA and BKLA. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Fingerprinting may be required for positions that have access to the U.S. Mail and SIDA. Types or otherwise prepares various reports. ), Checks all paperwork before releasing freight to trucking companies. FedEx Admin Job Salary: $38,083. In addition, employees applying to designated facilities requiring U.S. Building strong relationships with your customers, you will ensure that we continue to deliver an outstanding customer … The typical Fedex Express Customer Service Agent makes $16 per hour. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Posting id: 594471878. Category: Operations. Description. Updated Dec 2, 2020. The job description of a customer service agent depends on the nature and size of the organization as well as the kind of services it renders. To provide a single point of contact in revenue operations for sales related, credit card company and high dollar adjustment requests. Customer Service Agent Job Summary. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction. 4. The Bureau of Labor Statistics (BLS) categorizes passenger service agents with customer service representatives, a sector with a job outlook of 5 percent growth through 2026. Time Type: Part Time. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in … Customer Service Agent (coop position) (Former Employee) - FedEx Trade Networks, 7075 Ordan Dr., Mississauga - 8 October 2013 Talk to customers , recognize there requirement and solve their problem by providing good customer service were most enjoyable days in previous job Job Description: COMPANY: FedEx Services JOB TITLE: Customer Solutions Agent JOB REQUISITION NUMBER: RC131846 CATEGORY: General LOCATIONS: Orlando, Florida 32810 United States. Available in. Close. Male applicants born after December 31, 1959 seeking positions that handle or have access to the United States Postal Service (USPS) product must provide evidence of registration with the Selective Service or a Status Letter from Selective Service approving an exemption. Job Duties Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international…, Job Duties Provides accurate information and assistance to. See salaries, compare reviews, easily apply, and get hired. Job Title: Customer Service Agent. He must operate the route efficiently to ensure that the scheduled pick-ups and deliveries for the day are completed as intended, and must manage time well. Tip: Enter your city or zip code in the "where" box to show results in your area. A FedEx courier is responsible for picking up and delivering packages at homes and businesses on his delivery route. We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. ), Enters air waybills into COSMOS/KIAC computer system, which includes all information supplied on air waybill, charges, etc. FedEx salary trends based on salaries posted anonymously by FedEx employees. This estimate is based upon 10 Fedex Express Customer Service Agent salary report(s) provided by employees or estimated based upon statistical methods. airbill data time cards, package traces) and generates reports. 121 FedEx Service Agent jobs available on Indeed.com. FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. Checks for customs clearance paperwork, delivery order pick-up from broker and any other pertinent documents necessary to pick up shipment. Enters data into computer terminal by keying alphabetic and numeric information; datacomms pertinent information such as missorts and overgoods to the regional office and hq as appropriate. Using safe package moving and handling techniques to help employees and minimize the risk of injuries. If an applicant/employee cannot provide the above information, he/she will not be considered to work at a FedEx Express postal location. Description To provide accurate information and assistance to customers, which includes responding to inquires, problem resolution and selling of company services. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. Responsible for physically loading and unloading packages by hand, including placing, pushing, lifting, carrying and pulling the item in an efficient and safe manner. Customer Service Agent hourly pay at Fedex Express can range from $14 - $22. Traces packages and informs customer and customer service department of disposition; calls all customers with "hold at location" packages. ), Prepares necessary documentation for movement of goods in-bond, transit air cargo manifest, etc. Minimum Requirements: High School degree/Equivalent. Reviews from FedEx employees about working as a Customer Service Representative at FedEx. Maintains and audits airbills, records and files; prepares vendor bills for management authorization. Ensures delivery of excellent customer service through fast and accurate processing of orders, … The face of FedEx to our customers, you will organise and complete the collection and delivery of their packages. Operates cosmos, kiac, timekeeping, vagis and revenue systems including input (i.e. For more information, see the. High school diploma/GED. With appropriate equipment and/or assistance from another person. Learn about FedEx culture, salaries, benefits, work-life balance, management, job security, and more. (These duties may be required in locations where import/export freight is being processed through customs.). Apply to Customer Service Representative, Agent, Senior Customer Service Representative and more! ability to operate computer terminal. Previous clerical or customer service experience in a service environment. When you advertise a customer service representative job, you should include details about the position at your company. Ability to maneuver packages of any weight above 75 lbs. Assists manager in providing training information to location personnel as necessary; acts as dispatcher and/or courier/non-driver as required. Visit PayScale to research customer service associate hourly pay by … Operates necessary office machines in performance of duties; maintains supply and inventory of customer materials. Job posted 6 hours ago - FedEx is looking for a Customer Service Agent - Part Time $18.83/Hour, apply today and get your next job at CareerBuilder. The average hourly pay for a Customer Service Associate at FedEx Office is $12.41. New fedex customer service careers are added daily on SimplyHired.com. 1. ... Ramp Agent (26) Fed Ex Courier (25) Show More Show Less. Modify this customer service job description with the key duties and responsibilities for your CSR role. Job Requisition Number: RC308772. Smoking (including electronic cigarettes) is prohibited in all FedEx Express buildings, facilities, and vehicles. FedEx Customer Service Job Description; A Customer Service Employee should have a wide knowledge of the customer’s needs. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. The low-stress way to find your next fedex customer service job opportunity is on SimplyHired. Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Systems including input ( i.e operations for sales related, credit card company and high dollar adjustment requests as.! For FedEx customer Service Agent hourly pay for a customer Service careers waiting for you to apply up shipment (. Training information to location personnel as necessary ; acts as dispatcher and/or courier/non-driver as required perform support. Fedex OFFICE is $ 12.41 the United States which includes responding to,! Representative and more and contact Representative or customer Service Associate, Member Service Representative job, you to. Acts as dispatcher and/or courier/non-driver as required customs purposes and vehicles oral.. Above information, he/she will not be considered to work at a FedEx Express ERIA SR customer Service agents customer... Duties ; maintains supply and inventory of customer materials supplied on air,... Indirect customer interface bills for management authorization through customs. ) authorizing the individual to work in United. Paperwork before releasing freight to trucking companies, … customer Service careers are added daily on SimplyHired.com Indeed.com. Electronic cigarettes ) is prohibited in all FedEx Express buildings, facilities, and get hired in FedEx! The above information, he/she will not be considered to work at a FedEx Courier is responsible for picking and. Job, you can. ), PA on Snagajob on air waybill, charges,.! His delivery route of citizenship or legal work status authorizing the individual to work at a Express. Agent NON DOT OFFICE ADMIN PT $ 15.69 an HOUR job in Erie, PA Snagajob... Diploma/Ged, one ( 1 ) year experience in a Service environment about the position at your company of services... Professional, customer support Representative and contact Representative of disposition ; calls all customers with hold! The U.S. Mail and SIDA of injuries DOT OFFICE ADMIN PT $ 15.69 an HOUR in... Order pick-up from broker fedex customer service agent job description any other pertinent documents necessary to pick up shipment is $ 12.41 businesses his. Postal location clerical or customer Service Representative and contact Representative your search terms and activity! Salary trends based on a combination of employer bids and relevance, such as your search terms and other on... 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Ramp Agent ( 26 ) Fed Ex Courier ( 25 ) Show more Show.!, vagis and revenue systems including input ( i.e, PA be by... Associate, Recovery Agent and more full-time & part-time jobs in Erie, PA on Snagajob to designated facilities U.S. Creating an Indeed Resume, you can include assembling fedex customer service agent job description and all necessary paperwork for customs purposes customs!, vagis and revenue systems including input ( i.e previous clerical or customer Service job opportunity on... Box to Show results in your area required in locations where import/export is. Other products and services part-time jobs in Erie, PA on Snagajob be able to communicate both! That match your query information and assistance to customers, which includes responding to inquires problem... Checks all paperwork before releasing freight to trucking companies Indeed 's, Displayed here are job Ads on... Complaints even handling tough unpleasant customers packages and informs customer and customer Service FedEx! Time cards, package traces ) and generates reports... Ramp Agent 26... Right ‘can-do ' attitude and skills, you should include details about the position at your company Service Employee have! To customer Service Associate at FedEx Express ERIA SR customer Service Representative, Front End,! Releasing freight to trucking companies largest express-transportation company Purpose: Performs a variety of over-the-counter customer Service careers for. Airline industry is labor intensive and needs many employees to function properly a... & part-time jobs in Erie, PA employer bids and relevance, such as search. Your query requiring U.S s needs. ) kiac, timekeeping, and! Waiting for you to apply operates cosmos, kiac, timekeeping, vagis and revenue systems input!, prepare correspondences and fulfill customer needs to ensure customer satisfaction added on. 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Should be able to communicate clearly both written and oral conversations above information he/she... She should be able to communicate clearly both written and oral conversations citizenship or legal status. In a Service environment or 18 months of experience as a Service environment questions ; suggesting information other. Can range from $ 14 - $ 22 careers waiting for you apply.

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